• End-user must do the sign-up first. End-user can simply do sign-up with a single click in ServiceNow and it will be a one-time activity. After that end-user can perform further activities.

There are some System Properties in ServiceNow which helps you to configure and authenticate your Organisation account and End-user account like –

  • consumer key
  • consumer secret
  • access token
  • access token secret.

  • Tickets created via Twitter will be having the contact type as Twitter. The caller field will be mapped based on who created a ticket from Twitter.
  • Updates/Changes on these tickets will broadcast to Twitter on the same message thread.