Service Stack’s Twitter interface application seamlessly integrates ServiceNow with Twitter. The end user can quickly record an issue via Direct Messaging of Twitter helping organisations provide faster resolution of created incidents.
This communication channel is highly secured and very flexible since the user can follow incident updates on their personal twitter handles
Interaction with ServiceNow via Social media platform Twitter for raising Incidents and update their tickets
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End-user must sign-up first. The end-user can simply sign-up with a single click in ServiceNow and it will be a one-time activity. After that the end-user can perform further activities.
There are some System Properties in ServiceNow which helps you to configure and authenticate your Organisation account and End-user account like consumer key, consumer secret, access token, access token secret.
Tickets created via Twitter will be having the contact type as Twitter. The caller field will be mapped based on who created a ticket from Twitter.
Updates/Changes on these tickets will broadcast to Twitter on the same message thread.
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