Service Stack’s Twitter interface application seamlessly integrates ServiceNow with Twitter. The end user can quickly record an issue via Direct Messaging of Twitter helping organisations provide faster resolution of created incidents.
This communication channel is highly secured and very flexible since the user can follow incident updates on their personal twitter handles
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End-user must sign-up first. The end-user can simply sign-up with a single click in ServiceNow and it will be a one-time activity. After that the end-user can perform further activities.