Solutions

ServiceNow – Twitter Integration

  • This Solution enables the user to report an issue via Twitter message which is a 1-1 secured communication.
  • This is to enable one more secure channel where an End User will authenticate his Twitter account on the ServiceNow user record of this own.
  • This is one of the best alternative than sending an email which cant be hacked / spammed for Inbound Email ticket creation. The response time is 1 sec.

Turnkey Solutions

To shorten the On boarding time onto ServiceNow – ServiceStack Technologies has prepared many Turn-key solutions; which when applied helps in quick on-boarding. Turn-key solutions gives the right set of Process & tool blend.

The solutions is very flexible. E.g. Creation of a company’s Offering Catalog is automated, Catalog creation which use to take weeks after requirement gathering is just a few hours of work now. Please get in touch with us to understand more on our turn key solutions addressing various process and modules of ServiceNow.

Implementation of basic Incident Management/ Problem Management/ Base integrations/ Change Management are all templatised

ServiceNow – Catalog Excel Automation

  • Saves huge amount of dev EFFORT by automating the Catalog creation
  • Targets FASTER onboarding of an Organisations catalog
  • Basic simple excel which allows a Business Analyst to gather data of Catalog Management.
  • The entire workflow is Automated & Audited
  • All the objects created are packaged in an update set
  • Rollback of changes with a click of a button
  • This solution helps out Catalog Admins in doing all the base development work of Catalog (be it new catalog or changing existing catalogs)
  • Uses existing ServiceNow processes, settings, permissions, tables, etc.
  • Install & configure in less than one hour

ServiceNow – Catalog Release Automation

  • Basic Catalog Item changes like change in Price, short description & other related elements like
    Variables / Variable sets / UI Policies / Catalog client scripts / Catalog Categories etc or any cosmetic change is automated.
  • The integration provides a basic workflow to ensure the process is audited and automation is always in check and control.
  • Takes care of refresh of Catalog Item in sub production instance and has conflict checker to ensure same items are not worked in parallel.
  • Enables the Organisation to help in automating the Catalog Release process.
  • Use existing ServiceNow processes, settings, permissions, tables, etc.
  • Install & configure in less than 30 minutes.
  • Free interactive training, documentation.

ServiceNow New Age Portal

  • Our new age Portal built on ServiceNow is the right solution for an enterprise to kick start by projecting it as a GoTo Portal.
  • Minimalistic design
  • Many widgets to choose from to enhance UX & UI
  • Customizing User experience based on location of the EndUser

Trade Settlement Engine

To use best of ServiceNow Platform Service Stack Technologies build a Trade Settlement Engine for a client along with Partner. The application helps in migrating from legacy tools /
excels and manual process to ServiceNow Platform.
Following are the key feature build.

  • Custom / Template based Excel Generation.
  • Excel with password protection.
  • Queue Management – Where entire update operation is done via Queue.
  • Processing inbound email for password protected excels.

Accelerators & Plugins

Accelerators are Service Stack’s IP which helps customers to start using ServiceNow within a month with the primary processes of Service Management (namely Incident, Problem, Change and Configuration Management) built to support your daily operational needs.

Accelerators is a layer of process and workflow based on frameworks like ITIL built onto the vanilla ServiceNow Enterprise Instances and are available off-the-shelf. Once the data is plugged into the solution, the processes work seamlessly. Therefore, the idea here is to get the ROI from day one. We have put in our process & tool experience together to make this plug-n-play solution. Accelerators can also be modified to suit your organisational specifications too.

During our Business Analysis & Process workshops with our customers, we demonstrate the Accelerators that will aim to cater to 80% (conservatively!) on the customer’s needs. This will enable the customer to take off at great speeds at gear one! Get in touch with us to know more.

Data Center Service Management

The physical layer has increasingly and importantly become the single point of IT operational dependency – thus fully integrating it with your ITSM solution allows organisations to optimise their data centers and build an efficient and effective foundation for delivery across IT. Built on ServiceNow technology, Service Stack DCSM brings this complex environment in one single platform is the solution:

  •  Data center infrastructure is directly connected to the CMDB to understand hosted applications and services to fully appreciate the dependencies and impact of changes.
  •  Avoid paying too much for your existing product. See how our offering can provide the capability at a greatly reduced cost without compromise.
  •  Does your company already have ServiceNow? If it does our product provides a cost effective, feature rich solution that solves many of the challenges you face today. Even if you don’t have ServiceNow we can offer you a hosted solution to keep your costs low while providing a rich set of features.
  •  Easily and quickly ascertain your rack spare capacity and which ones can hold new requests without a time consuming visual inspection.
  •  See you power consumption by rack, if you have smart power it can be real time or if not from equipment specifications.
  •  Raise a change ticket quickly, easily and auto populate the approvals based on which services are running in your racks.
  •  Understand which applications are running on obsolete hardware.

Customer Relationship Management

“Manage your sales events, leads, opportunities, customers and contacts in one place and integrate to the wider ServiceNow environment for richer and broader capabilities”

Built on ServiceNow technology, Service Stack CRM is the strongest and most effective method of maintaining and creating productive relationships with customers to help drive your business to new levels of success.

Service Stack CRM is built with this mantra in mind. It provides your sales force with powerful features to manage sales and customer relationships effectively and efficiently throughout the life-cycle, from an event or campaign, through leads and to opportunities all within an intuitive and elegant solution.

Utilising dashboards, reports and analytics, you are able to understand the financial health of your business and performance of staff. Mobile access is always on, so you’re connected to real-time information. Easy on-boarding leverages your existing data sources in ServiceNow to get you up and running quickly.

ServiceNow – Twitter Integration

This Solution enables the user to report an issue via twitter message which is a 1-1 secured communication. This is to enable one more secure channel where an End User will authenticate his Twitter account on the ServiceNow user record of this own. This is a one of the best alternative than sending an email which cant be hacked / spammed for Inbound Email ticket creation. The response time is 1 sec

Turnkey Solutions

To shorten the On boarding time onto ServiceNow – ServiceStack Technologies has prepared many Turn-key solutions; which when applied helps in quick on-boarding. Turn-key solutions gives the right set of Process & tool blend.

The solutions is very flexible. E.g. Creation of a company’s Offering Catalog is automated, Catalog creation which use to take weeks after requirement gathering is just a few hours of work now. Please get in touch with us to understand more on our turn key solutions addressing various process and modules of ServiceNow.

Implementation of basic Incident Management/ Problem Management/ Base integrations/ Change Management are all templatised

ServiceNow – Catalog Excel Automation

  • Saves huge amount of dev EFFORT by automating the Catalog creation
  • Targets FASTER onboarding of an Organisations catalog
  • Basic simple excel which allows a Business Analyst to gather data of Catalog Management.
  • The entire workflow is Automated & Audited
  • All the objects created are packaged in an update set
  • Rollback of changes with a click of a button
  • This solution helps out Catalog Admins in doing all the base development work of Catalog (be it new catalog or changing existing catalogs)
  • Uses existing ServiceNow processes, settings, permissions, tables, etc.
  • Install & configure in less than one hour

ServiceNow – Catalog Release Automation

  • Basic Catalog Item changes like change in Price, short description & other related elements like
    Variables / Variable sets / UI Policies / Catalog client scripts / Catalog Categories etc or any cosmetic change is automated.
  • The integration provides a basic workflow to ensure the process is audited and automation is always in check and control.
  • Takes care of refresh of Catalog Item in sub production instance and has conflict checker to ensure same items are not worked in parallel.
  • Enables the Organisation to help in automating the Catalog Release process.
  • Use existing ServiceNow processes, settings, permissions, tables, etc.
  • Install & configure in less than 30 minutes.
  • Free interactive training, documentation.

ServiceNow New Age Portal

  • Our new age Portal built on ServiceNow is the right solution for an enterprise to kick start by projecting it as a GoTo Portal.
  • Minimalistic design
  • Many widgets to choose from to enhance UX & UI
  • Customizing User experience based on location of the EndUser

Trade Settlement Engine

To use best of ServiceNow Platform Service Stack Technologies build a Trade Settlement Engine for a client along with Partner. The application helps in migrating from legacy tools /
excels and manual process to ServiceNow Platform.
Following are the key feature build.

  • Custom / Template based Excel Generation.
  • Excel with password protection.
  • Queue Management – Where entire update operation is done via Queue.
  • Processing inbound email for password protected excels.

Accelerators & Plugins

Accelerators are Service Stack’s IP which helps customers to start using ServiceNow within a month with the primary processes of Service Management (namely Incident, Problem, Change and Configuration Management) built to support your daily operations needs.

Accelerators is a layer of process and workflow based on frameworks like ITIL built onto the vanilla ServiceNow Enterprise Instances and are available off-the-shelf. Once the data is plugged into the solution, the processes work seamlessly. Therefore, the idea here is to get the ROI from day one. We have put in our process & tool experience together to make this plug-n-play solution. Accelerators can also be modified to suit your organisational specifications too.

During our Business Analysis & Process workshops with our customers, we demonstrate the Accelerators that will aim to cater to 80% (conservatively!) on the customer’s needs. This will enable the customer to take off at great speeds at gear one! Get in touch with us to know more.

Data Center Service Management

The physical layer has increasingly and importantly become the single point of IT operational dependency – thus fully integrating it with your ITSM solution allows organisations to optimise their data centers and build an efficient and effective foundation for delivery across IT. Built on ServiceNow technology, Service Stack DCSM brings this complex environment in one single platform is the solution:

  •  Data center infrastructure is directly connected to the CMDB to understand hosted applications and services to fully appreciate the dependencies and impact of changes.
  •  Avoid paying too much for your existing product. See how our offering can provide the capability at a greatly reduced cost without compromise.
  •  Does your company already have ServiceNow? If it does our product provides a cost effective, feature rich solution that solves many of the challenges you face today. Even if you don’t have ServiceNow we can offer you a hosted solution to keep your costs low while providing a rich set of features.
  •  Easily and quickly ascertain your rack spare capacity and which ones can hold new requests without a time consuming visual inspection.
  •  See you power consumption by rack, if you have smart power it can be real time or if not from equipment specifications.
  •  Raise a change ticket quickly, easily and auto populate the approvals based on which services are running in your racks.
  •  Understand which applications are running on obsolete hardware.

Customer Relationship Management

“Manage your sales events, leads, opportunities, customers and contacts in one place and integrate to the wider ServiceNow environment for richer and broader capabilities”

Built on ServiceNow technology, Service Stack CRM is the strongest and most effective method of maintaining and creating productive relationships with customers to help drive your business to new levels of success.

Service Stack CRM is built with this mantra in mind. It provides your sales force with powerful features to manage sales and customer relationships effectively and efficiently throughout the life-cycle, from an event or campaign, through leads and to opportunities all within an intuitive and elegant solution.

Utilising dashboards, reports and analytics, you are able to understand the financial health of your business and performance of staff. Mobile access is always on, so you’re connected to real-time information. Easy on-boarding leverages your existing data sources in ServiceNow to get you up and running quickly.

Contact Us