ServiceNow Services

Enterprise Service Management Specialists and offering ServiceNow Professional solutions and services.

Implementation Services

“By failing to prepare, you are preparing to fail.” – Benjamin Franklin

Enterprise programs or simple ITSM projects needs rigorous planning for a successful implementation. But the question is, “Where to start?”

A fresh implementation needs to be well planned and the foundation must be laid all correct. At Service Stack, we go with a methodical and planned sequence of activities adhering to best practices of Agile using SCRUM in all our implementations. Service Stack team brings a blended experience with expertise of Process, Architecture, Tools and Technologies which helps in a smooth user experience during the implementation process.

We believe in providing configurable solution and design frameworks rather than over customization. To understand our implementation services better, drop a note at info@servicestack.io

Upgrade & Tuning Services

“It is the neglect of timely repair that makes rebuilding necessary.” – Richard Whately

Most customers fear a platform upgrade as they have completely made a bespoke system, which, when contrasted to the Out-of-the-box, has little to no similarity. Thus, upgrade packs released by the product company for platform improvements and efficiency gains are liked by all but adopted only by some.

We have helped many of our clients overcome this with a well defined methodology for upgrades which will show current pain points that deters the upgrade, as well as a remediation action plan for the upgrade to complete successfully.

We take a holistic approach and a well-defined methodology for upgrades which not only upgrades to the latest version but helps the system improve in terms of Performance where possible making the system nearer to an out-of-the-box setup removing the risk for a seamless future upgrade.

Migration Services

“The secret of change is to focus all of your energy NOT on fighting the old, but on building the new” – Socrates

Looking to migrate to ServiceNow but do not know where to start & how to get the migration done to ServiceNow.

Service Stack has done complex migrations from various other ITSSM toolsets to ServiceNow. There are various factors to be considered when customers are looking for migration to ServiceNow. With our right set of migration process & methodology, our clients will be able to switch gears of the ITSM toolset easily.

We will guide you on the right path for migration & implementation of ServiceNow toolset. Please connect with us to know more.

Integration Services & Cloud Management

“In this new wave of technology, you can’t do it all yourself, you have to form alliances.” – Carlos Slim Helu

As we all exist and integrate within the natural ecosystem, our systems are no different. ServiceNow needs to lend itself to be integrated and integrate with other systems for it to co-exist within the technology ecosystem. Without integrations with external monitoring tools for event management and Discovery, the real value is only half achieved.

Service Stack has built various integration solutions ranging from Cloud system integration to integration via JMS. We provide expert integration services in integrating with systems via REST, SOAP and other channels. For more details, drop a note to info@servicestack.io

Application Development

“It is literally true that you can succeed best and quickest by helping others to succeed” – Napolean Hill

Have a great idea but struggling to take the first step? Talk to our app experts at Service Stack. Within a year of Service Stack inception we have two big Apps published in the ServiceNow App Store, namely :

Customer Relationship Management Module (CRM)

Data Center Service Management Module (DCSM)
We have the skillset to nurture your Idea and conceptualise it. We also give valuable suggestions on your Idea to bolster it further. We are not just not a Development shop, instead we carry a boarder mindset of sharing ideas to make things better than they are. Please visit our Solutions page to check out the apps built. We at ServiceStack are also doing in-house app development which will be hitting the App store very soon! Have an eye on us.

ITIL Process Consultation

“It is not enough to do your best; you must know what to do, and then do your best.” – W. Edwards Deming

Look no further if you are looking to optimise your IT service operation than employing ITIL. IT Service Management is an industry standard framework that will guide you to start with. The question is where to find that needle in the haystack!

Service Stack Consultants are trained to empathise with your IT operations concern. We help you to understand your present position and pain points; create a realistic goal that you can achieve to optimise operations and then a roadmap on how to get there taking reasonable steps.

We help you achieve your goals by employing the best practices from the ITIL framework and also adding on to it your organisation flavour to enhance adoption rates.

Get in touch with us to know more.

Business Analysis & Program management

“We can’t solve problems by using the same kind of thinking we used when we created them” – Albert Einstein

Many-a-times organisations have ambitious Service Management transformation programmes but will be constrained to find the right set of resources that provide a ‘structure’ and a ‘plan’ to achieve the objectives. Service Stack contains high quality Business Analysts and Programme Managers with wide industry experience of over 10 years and the subject matter expertise on IT Service Management domain to help you come up with

Structure: This would entail understanding the programme objectives and putting a skeleton framework which usually culminates in a conceptual design of the programme.

Plan: This constitutes a roadmap on how to flesh out the skeleton structure. The roadmap touches key elements like methodology followed (usually agile / scrum based), modularizing the delivery plan for early ROI, Epics and high level stories, Managing a RIDAC register and key milestones together with deliverables to be provided.

Execution: The execution is putting the plan to action and tracking its delivery with total transparency.

We take a consultative approach while determining requirements for epic/story creation through varied techniques like brainstorming, storyboarding, use-case modelling, prototyping and many more. We embrace industry standard frameworks like ITIL to adopt best practices and believe in total transparency. We make the customer part of the developmental journey through varied engagements like Show-n-tells, Functional Walkthroughs, UAT, and many more. All status update will be automated to be managed real-time by using the tool and thereby reducing email clutter and boring status update meetings.

Implementation Services

“By failing to prepare, you are preparing to fail.” – Benjamin Franklin

Enterprise programs or simple ITSM projects needs rigorous planning for a successful implementation. But the question is, “Where to start?”

A fresh implementation needs to be well planned and the foundation must be laid all correct. At Service Stack, we go with a methodical and planned sequence of activities adhering to best practices of Agile using SCRUM in all our implementations. Service Stack team brings a blended experience with expertise of Process, Architecture, Tools and Technologies which helps in a smooth user experience during the implementation process.

We believe in providing configurable solution and design frameworks rather than over customization. To understand our implementation services better, drop a note at info@servicestack.io

Upgrade & Tuning Services

“It is the neglect of timely repair that makes rebuilding necessary.” – Richard Whately

Most customers fear a platform upgrade as they have completely made a bespoke system, which, when contrasted to the Out-of-the-box, has little to no similarity. Thus, upgrade packs released by the product company for platform improvements and efficiency gains are liked by all but adopted only by some.

We have helped many of our clients overcome this with a well defined methodology for upgrades which will show current pain points that deters the upgrade, as well as a remediation action plan for the upgrade to complete successfully.

We take a holistic approach and a well-defined methodology for upgrades which not only upgrades to the latest version but helps the system improve in terms of Performance where possible making the system nearer to an out-of-the-box setup removing the risk for a seamless future upgrade.

Migration Services

“The secret of change is to focus all of your energy NOT on fighting the old, but on building the new” – Socrates

Looking to migrate to ServiceNow but do not know where to start & how to get the migration done to ServiceNow.

Service Stack has done complex migrations from various other ITSSM toolsets to ServiceNow. There are various factors to be considered when customers are looking for migration to ServiceNow. With our right set of migration process & methodology, our clients will be able to switch gears of the ITSM toolset easily.

We will guide you on the right path for migration & implementation of ServiceNow toolset. Please connect with us to know more.

Integration Services & Cloud Management

“In this new wave of technology, you can’t do it all yourself, you have to form alliances.” – Carlos Slim Helu

As we all exist and integrate within the natural ecosystem, our systems are no different. ServiceNow needs to lend itself to be integrated and integrate with other systems for it to co-exist within the technology ecosystem. Without integrations with external monitoring tools for event management and Discovery, the real value is only half achieved.

Service Stack has built various integration solutions ranging from Cloud system integration to integration via JMS. We provide expert integration services in integrating with systems via REST, SOAP and other channels. For more details, drop a note to info@servicestack.io

Application Development

“It is literally true that you can succeed best and quickest by helping others to succeed” – Napolean Hill

Have a great idea but struggling to take the first step? Talk to our app experts at Service Stack. Within a year of Service Stack inception we have two big Apps published in the ServiceNow App Store, namely :

Customer Relationship Management Module (CRM)

Data Center Service Management Module (DCSM)
We have the skillset to nurture your Idea and conceptualise it. We also give valuable suggestions on your Idea to bolster it further. We are not just not a Development shop, instead we carry a boarder mindset of sharing ideas to make things better than they are. Please visit our Solutions page to check out the apps built. We at ServiceStack are also doing in-house app development which will be hitting the App store very soon! Have an eye on us.

ITIL Process Consultation

“It is not enough to do your best; you must know what to do, and then do your best.” – W. Edwards Deming

Look no further if you are looking to optimise your IT service operation than employing ITIL. IT Service Management is an industry standard framework that will guide you to start with. The question is where to find that needle in the haystack!

Service Stack Consultants are trained to empathise with your IT operations concern. We help you to understand your present position and pain points; create a realistic goal that you can achieve to optimise operations and then a roadmap on how to get there taking reasonable steps.

We help you achieve your goals by employing the best practices from the ITIL framework and also adding on to it your organisation flavour to enhance adoption rates.

Get in touch with us to know more.

Business Analysis & Program management

“We can’t solve problems by using the same kind of thinking we used when we created them” – Albert Einstein

Many-a-times organisations have ambitious Service Management transformation programmes but will be constrained to find the right set of resources that provide a ‘structure’ and a ‘plan’ to achieve the objectives. Service Stack contains high quality Business Analysts and Programme Managers with wide industry experience of over 10 years and the subject matter expertise on IT Service Management domain to help you come up with

Structure: This would entail understanding the programme objectives and putting a skeleton framework which usually culminates in a conceptual design of the programme.

Plan: This constitutes a roadmap on how to flesh out the skeleton structure. The roadmap touches key elements like methodology followed (usually agile / scrum based), modularizing the delivery plan for early ROI, Epics and high level stories, Managing a RIDAC register and key milestones together with deliverables to be provided.

Execution: The execution is putting the plan to action and tracking its delivery with total transparency.

We take a consultative approach while determining requirements for epic/story creation through varied techniques like brainstorming, storyboarding, use-case modelling, prototyping and many more. We embrace industry standard frameworks like ITIL to adopt best practices and believe in total transparency. We make the customer part of the developmental journey through varied engagements like Show-n-tells, Functional Walkthroughs, UAT, and many more. All status update will be automated to be managed real-time by using the tool and thereby reducing email clutter and boring status update meetings.

Contact Us