SERVICENOW-PARIS

TOP PICKS ON PARIS RELEASE:



INTRODUCTION

ServiceNow has launched its Paris Version with enhanced features for developers on the ServiceNow Platform. We are excited to share our understanding of the new features, enhancements, and APIs from the Paris Release. Here is a Sneak peek into our top picks on the release. Let’s learn together and help our ServiceNow developers get a better understanding into what lies ahead of them!



OUR TOP PICKS


1. Support OpenID Connect (OIDC) as a Single Sign-On (SSO) Identity Provider

Offer a modern and intuitive SSO experience to employees and end-users and improve the on-boarding experience for mobile applications by enabling users to log in to ServiceNow applications using their social identity provider.


2. Enable self-registration to allow external user access to ServiceNow custom applications

Centralize and streamline the self-registration process to make it easier to on-board a large group of external users to a custom application. Self-registration contains many configurable security requirements, offers base system Flow Designer flows, and integrates with Service Portal for a refined user experience.


3.Automatically re-archive restored records

Set a property to automatically archive restored records again after a predetermined time interval.


4.Access controls for outbound transactions

Apply an IP access control to outbound traffic, inbound traffic, or bidirectional traffic.


5.Instance security hardening settings

Consult the Instance Security Hardening Settings for detailed descriptions, and compliance values, for the security-related system properties and plugins in the Now Platform. Access this content directly from the Hardening Compliance Configuration tab in the Instance Security Center.


6.Scan instance for incorrect security definitions

Run the Auditor in the Instance Security Center to scan your instance for incorrect security definitions. It provides findings you can correct to help improve the security posture of your instance.


7.Business calendar offset factor in scheduled jobs

Add an optional offset factor to a business calendar used when scheduling a job. Adding an offset factor enables you to schedule the job to run before, or after, the formal time frame defined in the business calendar.


8.Upgrade Preview module

The Upgrade Preview module enables you to have an unprecedented insight to an instance prior to an actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations. The Upgrade Preview utility helps you to plan, schedule, and prepare for an upgrade.


9.Preview skipped list prediction

Reduce post-upgrade review time by previewing the records that have been customized and are different from the upgrade version being previewed and might get skipped due to your customizations in the instance.


10.Upgrade Monitor module

The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.


11.Console in Script debugger

Evaluate expressions, change the values of variables, and define and declare additional functions in runtime while you are debugging a script in Script Debugger.


12.Link an application to Source Control

Source Control supports linking to a Git repository through the SSH protocol without a MID Server.


13.GraphQL support

Create a custom GraphQL API to query record data from a component or a third-party system


14.AWA Monitoring page

Monitor Advanced Work Assignment activity by reviewing information on the Advanced Work Assignment Stats page. This page includes performance statistics, channel summaries, and channel breakdowns.


15.Association between a survey and Virtual Agent chat

After a survey is submitted in a Virtual Agent conversation, the created survey instance displays a trigger ID. This trigger ID is the associated interaction ID created in the Virtual Agent chat.


16.Multisource CMDB

Enable Multisource CMDB to retain the history of all updates to attribute values from all discovery sources. When multiple discovery sources attempt to update the same CI (Configuration Item) attribute, CMDB uses reconciliation rules to select the discovery source whose value updates the CI attribute. Multisource CMDB retains details about the discovery source that was used for an update, and also about all the other discovery sources that were rejected for that update.


17.CSDM-based workflow for creating application services

Use a wizard-like tool that guides you through all the necessary configuration steps for creating and populating an application service, following CSDM workflow.


18.Data Stream (IntegrationHub) data source

Enable platform Data Sources to load data from ServiceNow®IntegrationHub Data Stream actions.


19.Knowledge article authoring in Microsoft Word

Author content in Microsoft Word and use ServiceNow workflows to publish the Word document as a knowledge article using the Knowledge Management – Add-in for Microsoft Word.


20.Editing functions in the HTML editor

Create more presentable and organized knowledge articles by applying predefined HTML formats, table of contents, code snippets, and find and replace text when authoring a knowledge article using the HTML editor.


21.Windows Installer – MID Server

Install Windows MID Servers with the new native Windows Installer. The installer makes sure the device meets the system requirements and pre-requisites, then guides users through setting up the MID Server. The installer requires a Windows service account, which should be a non-admin with low privilege. The new installer is available from the MID Server download page.


22.Linux MID Servers can run as non-root users

Run MID Servers as non-root user on a Linux machine to improve security. Multiple MID Server can be installed as services so they can start by themselves after system reboots. Supported versions are Linux Red Hat 6 or newer, Ubuntu 1404 or newer, and CentOS 6 or newer.


23.MID Server Resource Reservation

Reserve resources before a task is assigned to a thread. If the resources the task needs aren’t available, then that task waits in the MID Server’s work queue while other tasks are assigned to the thread. Enable using MID Server parameter: mid.probe.wait.resources.


24.Workspace email client

Set up Workspace to include an email client that enables agents to email callers directly from the record view.


25.System address filters

Prevent your system from communicating with untrusted domains and email addresses.


26.Send SMS action in Flow Designer

Send an SMS text message to specified users or groups as an action in a flow.


27.Delegated request experience

Request a catalog item on behalf of another user if the item is configured to support delegated requests. The following configuration options have been introduced:

a. Specify who you want to submit the request for using the Requested For variable type.

b. If required, configure the Requested Forfield on the RITM form. This field automatically stores the Requested For variable.

c. Allow delegated requests for a catalog item using its Access Typefield, where you can specify if a request can be submitted for a user who does not have access to the catalog item.

d. Submit a single request for an item on behalf of multiple users in Service Portal.


28.Attachment variable

Upload an attachment as a variable for a catalog item. You can upload an attachment for a specific question and control its behavior using catalog UI policies, catalog client scripts, and variable permissions. You can specify restrictions for file size and extensions.


29.Rich Text Label variable

Show formatted text on a catalog item form.


30.External user self-registration

Enable external users to register to a ServiceNow app through Service Portal.


31.Portal Analyzer

Get a summary of all widgets that appear on Service Portal pages. Use this data to better understand widget customizations and page usage.


32.Interact with business workflows in real time with Playbook

View and interact with a business workflow in real time within Workspace. Agents can update records, upload attachments, and complete tasks across multiple workflow activities directly in-line.


33.Configure a playbook user experience

Control all aspects of the playbook user experience including how it displays and filters activities, access controls, and SLA integration.


34.Predictive Intelligence Workbench

Predictive Intelligence Workbench provides pre-built use case templates and guides you through your machine-learning implementation to create intelligent business processes. Business process architects use Predictive Intelligence Workbench functionality to get started with machine learning-based use cases. You can determine your business value, monitor your models, and view related statistics using the Predictive Intelligence Workbench.