ITSM Want to replace a slow and frustrating user experience for your employees and customers with a single, efficient and convenient portal? Would you like to Consolidate, Automate and enable Self Service for both your employees and customers? ServiceNow’s ITSM is what you are looking for handling 85% of the end user issues to be handled via Self Service.

ServiceNow’s ITSM & Service Portal solution simplifies the user experience with a single interface for IT. ServiceNow ITSM is available in two types of products – ITSM (Gain Control and Modernize IT) and ITSM Pro (Accelerate Digital Transformation and IT Modernization with Additional Intelligence). Both the modules cover processes like Incident, Problem, Change, Service Request, Knowledge, Release etc where ITSM Pro offers additional benefits of Performance Analytics, Predictive intelligence & Vendor Manager workspace & Service Owner workspace.

To know more about ServiceNow’s ITSM product & its benefits, read more PDF

  • EMPLOYEES get faster resolutions from 24/7 self-service with AI- powered chat-bots on their mobile.
  • The C-SUITE benefit with real-time analytics, dashboards, and a 15 point rise in CSAT scores.
  • IT FULFILLERS increase their efficiency by 20% from automating work with machine learning.

ServiceNow Module

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Management
  • Request Management
  • Virtual Agent
  • Performance Analytics
  • Agent Work-space
  • Asset Management
  • Predictive Intelligence
  • Walk up experience
  • Reports & Dashboards
  • Service level Management
  • Configuration Management Database (CMDB)
  • Benchmarks
  • Continual Improvement Management


Service Stack has a reputation of delivering solutions at Light-Speed. We at Service Stack has enabled our Services to be Productized Services; what this means is – we have created prefabricated Xcelarators to do ITSM implementation. Our Xcelarators are highly flexible and can be easily molded according to the requirement of our customers.

We enable ITSM implementation not only by providing highly skilled certified Implementation resources but by our strong Process Knowledge of IT Service Management. We can help you evaluate ITSM processes and improvise it according to the industry best practices.

Our ITSM Process Knowledge + Certified Technical Expertise = Right Implementation Partner

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Service Stack can engage with you for ITSM Services in various models:

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