ITSM Want to replace a slow and frustrating user experience for your employees and customers with a single, efficient and convenient portal? Would you like to Consolidate, Automate and enable Self Service for both your employees and customers? ServiceNow’s ITSM is what you are looking for handling 85% of the end user issues to be handled via Self Service.
ServiceNow’s ITSM & Service Portal solution simplifies the user experience with a single interface for IT. ServiceNow ITSM is available in two types of products – ITSM (Gain Control and Modernize IT) and ITSM Pro (Accelerate Digital Transformation and IT Modernization with Additional Intelligence). Both the modules cover processes like Incident, Problem, Change, Service Request, Knowledge, Release etc where ITSM Pro offers additional benefits of Performance Analytics, Predictive intelligence & Vendor Manager workspace & Service Owner workspace.
To know more about ServiceNow’s ITSM product & its benefits, read more PDF