ServiceNow ITSM - IT Service Management

ITSM Want to replace a slow and frustrating user experience for your employees and customers with a single, efficient and convenient portal? Do you want to Consolidate, Automate and enable Self Service for your customers and employees? ServiceNow’s ITSM is what you are looking for handling 85% of the end user issues to be handled via Self Service.

ServiceNow’s ITSM & Service Portal solution can help Simplify user experience with a single interface for IT. ServiceNow ITSM is available in two types of products – ITSM (Gain Control and Modernize IT) and ITSM Pro (Accelerate Digital Transformation and IT Modernization with Additional Intelligence). Both these modules cover Processes like Incident, Problem, Change, Service Request, Knowledge, Release etc where ITSM Pro offers additional benefits of Performance Analytics, Predictive intelligence & Vendor Manager workspace & Service Owner workspace.

To know more about ServiceNow’s ITSM product & its benefits, read more PDF

EMPLOYEES get faster resolutions from 24/7 self-service with AI- powered chat-bots on their mobile.
The C-SUITE benefit with real-time analytics, dashboards, and a 15 point rise in CSAT scores.
IT FULFILLERS increase their efficiency by 20% from automating work with machine learning.

ServiceNow Module

Incident Management
Problem Management
Change Management
Knowledge Management
Service Management

Request Management
Virtual Agent
Performance Analytics
Agent Work-space

Asset Management
Predictive Intelligence
Walk up experience
Reports & Dashboards

Service level Management
Configuration Management Database (CMDB)
Benchmarks
Continual Improvement Management

WHY SERVICE STACK?

Service Stack has a reputation of delivering solutions at Light-Speed. We at Service Stack has enabled our Services to be Productized Services; what this means is – we have created prefabricated Xcelarators to do ITSM implementation. Our Xcelarators are highly flexible to mold according to our customers requirement.

We enable ITSM implementation not only by providing highly skilled certified Implementation resources but by our strong Process Knowledge of IT Service Management. We can help you evaluate ITSM processes and improvise it according to the industry best practices.