Most organizations today are dependent on IT to provide ‘mission-critical’ business services. As such, the technology must be able to engage customers for customer satisfaction, automate processes for seamless service delivery, provide scope for innovation, and get useful insights into your performance.
Complicated legacy systems can’t keep up with these demands. Using multiple disparate IT systems to manage your business can prove to be disastrous and lead to outages that cost you time and money.
IT operations can become maligned with infrastructure events like server or network failures, and customer complaints about long response times without a proper management framework in place. Some intelligent IT operations management (ITOM) platforms like ServiceNow can help you gain visibility, health, and optimization for your services.
ITOM uses, automated service mapping, intelligent service analytics, powerful integration capabilities and event and change management tools.