DELIVER EXCEPTIONAL CUSTOMER SERVICE EXPERIENCE

CSMAre you looking at improving your customer satisfaction scores? Is customer retention a concern for your organisation? ServiceNow’s Customer Service Management (CSM) provides a proactive service that solves issues up to customer problem resolutions. Your organization can monitor and reduce costs while boosting the revenue of your organisations service centre.


A Forrester Study measures Cost Savings and Business benefits highlighting the Business Value of ServiceNow Customer Service Management.Read Report


Choose from a wide range of ServiceNow Modules for CSM:

PROFESSIONAL

  • Agent Workspace

  • Case and Major Issue Management

  • Omni-Channel

  • Visual Workflow and Automation

  • Self-Service

  • Field Service Management

  • Communities

  • Service Management for Issue Resolution

  • Customer Service Management Mobile App

  • Customer Data Management

  • Visual Task Assignment

  • Surveys

  • Reports and Dashboards

  • Proactive Customer Service Operations

  • Predictive Intelligence

  • Performance Analytics

  • Virtual Agent

  • Continual Improvement Management

STANDARD

  • Agent Workspace

  • Case and Major Issue Management

  • Omni-Channel

  • Visual Workflow and Automation

  • Self-Service

  • Field Service Management

  • Communities

  • Service Management for Issue Resolution

  • Customer Service Management Mobile App

  • Customer Data Management

  • Visual Task Assignment

  • Surveys

  • Reports and Dashboards

LICENSED SEPARATELY

  • Operations Management

  • Financial Modeling

  • Project Portfolio Management



WHY SERVICE STACK?


Service Stack Technologies has a reputation of a strong team of Senior & Experienced Consultants. We are your go to ServiceNow partners for CSM implementation which is executed by our Certified Resources. We adopt industry’s best practices and follow an Agile way of working. We follow out of the box implementations and also propose configuration-based solutions over customizations. We are a Premier ServiceNow Partner and our CSAT is 4.75/5 rating.
We have performed multiple CSM implementations for various industries and sectors, you can have a look at our integration of AWS connect with ServiceNow.

  • Multiple CSM implementations for different industries
  • Complementary product knowledge on CRM
  • Certified Resources
  • Delightful & interactive customer service portals
  • Other Turnkey solutions around CSM


First of its kind CSM Integration of AWS-Connect with ServiceNow’s CSM.

Features

AWS Connect based call routing.

Text to speech- AWS Connect/ IVR will read the latest update to end user.

Speech to Text- Converted Text is posted to Case Work notes.

Softphone is embedded in ServiceNow, so the call is received on ServiceNow itself.



Service Stack can engage with you for CSM Services in various models:





Request Engagement