CSMAre you looking at improving your customer satisfaction scores? Is customer retention a concern for your organisation? ServiceNow’s Customer Service Management (CSM) provides proactive service solving issues up to customer problem resolutions. You can now monitor and drive down costs while boosting the revenue opportunities in your organisations service center.
A Forrester Study measures Cost Savings and Business benefits highlighting the Business Value of ServiceNow Customer Service Management.Read Report
Choose from a wide range of ServiceNow Modules for CSM:
PROFESSIONAL
Agent Workspace
Case and Major Issue Management
Omni-Channel
Visual Workflow and Automation
Self-Service
Field Service Management
Communities
Service Management for Issue Resolution
Customer Service Management Mobile App
Customer Data Management
Visual Task Assignment
Surveys
Reports and Dashboards
Proactive Customer Service Operations
Predictive Intelligence
Performance Analytics
Virtual Agent
Continual Improvement Management
STANDARD
Agent Workspace
Case and Major Issue Management
Omni-Channel
Visual Workflow and Automation
Self-Service
Field Service Management
Communities
Service Management for Issue Resolution
Customer Service Management Mobile App
Customer Data Management
Visual Task Assignment
Surveys
Reports and Dashboards
LICENSED SEPARATELY
Operations Management
Financial Modeling
Project Portfolio Management
WHY SERVICE STACK?
Service Stack Technologies has a reputation of a strong team of Senior & Experienced Consultants. We are your go to guys for CSM which is executed by Certified Resources. We adopt industry’s best practices and practice Agile way of working. We follow out of the box implementations and also propose configuration-based solutions over customizations. We are a Premier and preferred ServiceNow Partner and our CSAT is 9.70.
We have performed multiple CSM implementations for various industry sectors, have a look at our integration of AWS connect with ServiceNow.
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Multiple CSM implementations for different industries
Complementary product knowledge on CRM 
Certified Resources
Delightful & interactive customer service portals 
Other Turnkey solutions around CSM
First of its kind CSM Integration of AWS-Connect with ServiceNow’s CSM.
Features
AWS Connect based call routing.
Text to speech- AWS Connect/ IVR will read the latest update to end user.
Speech to Text- Converted Text is posted to Case Work notes.
Softphone is embedded in ServiceNow, so the call is received on ServiceNow itself.
