The need, speed, and size of the COVID-19 vaccine rollout has been unprecedented, requiring a seamless mechanism to manage the vaccine delivery in a compressed timeframe.
Our client was one of India’s largest BFSI company and they wanted to roll out a vaccination drive for all of its employees and their dependents.By implementing ServiceNow Vaccine Administration Management we could provide end-to-end control and visibility across all vaccine management stakeholders and speed up immunizations.
From delivering a self-service experience to register and manage appointment for both employees and their dependents, Rescheduling or Cancellation of the
vaccine option was offered. Walkin appointments were addressed, and appointment confirmation/cancellation/rescheduling communication was shared on the
email. Automating second-dose logistics, notify, and remind users, scheduling appointments based on inventory on hand and enabling clinicians to record
immunizations on mobile devices all were covered in this implementation.