“Any intelligent fool can make things bigger and more complex… It takes a touch of genius – and a lot of courage – to move in the opposite direction.” – Albert Einstein
Enterprise programs or simple ITSM projects needs rigorous planning to ensure a successful implementation. But the question is, “Where to start?”

There are many assessment models based on proprietary methods. These models make it difficult to compare assessments across models and suppliers, and it can be almost impossible to define and document the initiatives that best enhance process maturity to a desired target.

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